FAQ

Is your website secure?

Rest assured that we guarantee our customers a safe and reliable online shopping experience and ensure our customers’ complete privacy. We strive to ensure your confidentiality.

How long does it take for the package to arrive?

Once the order is placed, we will process and ship it within 24-48 hours. Logistics usually takes 2-4 days.

What should I do if my credit card payment needs to be corrected?

If an error occurs when paying with a credit card, you can place a new order and cancel the unsuccessful order. You can contact your credit card company to confirm that your credit card is in good standing. If you haven’t tried multiple times, please contact us for help.

How can I cancel or change my order?

You can contact our online customer service via email.

Sometimes your support response is delayed. Why?

Our company receives a large volume of emails regarding our products and we will endeavor to respond to all emails within 24 hours on business days. Please use our FAQ section to find the answers you need. We have compiled all the frequently asked questions here to speed up the process.